Customer Satisfaction Survey

1. Overall, I am satisfied with the products.

2. I am satisfied with the products’ performance.

3. I am satisfied with the products’ quality.

4. I am satisfied with the products’ warranty process.

5. I am satisfied with the products’ packaging system.

6. I am satisfied with the labels and identifying information on the products.

7. I am aware of the differences between product groups.

8. I think the products are good in terms of ease of use.

9. I think the product variety is sufficient.

10. I think the products fulfil their intended performance.

11. Stability in dental implants is at a sufficient level.

12. Osseointegration in dental implants is at a sufficient level.

13. Dental implants and surgical instruments are sufficiently compatible.

14. I do not experience problems with surgical instruments when using dental implants and prosthetic components.

15. Primary stability in dental implants is at a sufficient level.

16. Reusability of the drill products is at a sufficient level.

17. Ease of cleaning and sterilisation of the drill products is at a sufficient level.

18. Performance and safety of the drill products are at a satisfactory level.

19. Laboratory parts (analog, impression post, etc.) are sufficient in terms of usability and application.

20. The compatibility of prosthetic components and implants is at a sufficient level.

21. The compatibility of prosthetic components and surgical instruments is at a sufficient level.

22. I think the products fulfil their indicated purposes.

23. Compared with similar products, I think the products are at a good level.

24. I am satisfied with the after-sales services.

25. I am satisfied with the importance given to complaints and suggestions.

26. I am satisfied with the sales staff’s ability to represent the company.

27. I am satisfied with the sales staff’s communication skills and approach.

28. I am satisfied with the sales staff’s product/service knowledge.

29. The visit frequency of the sales staff is sufficient.

30. I am satisfied with the sales staff’s attitude and behaviour toward notifications.

31. I can easily convey my requests and complaints to the company and receive solutions.

32. Customer visits, customer information and training activities are at a sufficient level.

33. Quotation, order and delivery timing are at a satisfactory level.

34. Product prices and payment terms are at a satisfactory level.